Returns & Refunds
We want you to be fully satisfied with your purchase.
Return Eligibility
Items may be eligible for return if:
- The product arrives damaged
- You received the wrong item
- There is a verified manufacturing defect
Return requests must be submitted within 14 days of delivery.
Return Conditions
To qualify for a return:
- The product must be unused
- In original packaging
- With proof of purchase
Certain hygiene-sensitive items may not be eligible for return.
Refund Process
Once we receive and inspect the returned item:
- Approved refunds will be processed within 7–10 business days
- Refunds will be issued to the original payment method
Shipping fees may not be refundable unless the return is due to our error.
SHIPPING POLICY – iochen.com
Shipping Policy
Order Processing
Orders are processed within 1–3 business days.
Delivery Time
Estimated delivery time: 5–12 business days depending on location and shipping method.
Shipping Costs
Shipping costs are calculated at checkout based on destination and product weight.
Tracking
Customers will receive a tracking number via email once the order has shipped.